Castleline Limited is committed to protecting and respecting your privacy.

This policy explains how we use any personal information that you provide to us through our website, or customer service. Please read it carefully. We may change this policy. We will post any changes on this page, so please check back frequently.

For the purposes of data protection law, the controller is Castleline Limited, Unit 11, Trade City Business Park, Cowley Mill Road, Uxbridge, Middlesex, UB8 2DB. All correspondence should be sent to this address.

Information we may collect from you

We may collect and process the following information about you:

Information you provide to us
You may provide us with information in several ways, including by filling in forms on our websites or by corresponding with us by phone, email and live chat. This includes information you provide when you search for a rent / price comparison or quote, enter into a contract for our services, promotion or survey or report problems with our services.
The personal information that you provide may include your name, address, email address, Phone number, financial information and other information about you (Or that of somebody you know i.e. partner) to enable us to provide you with our services, including information pertaining to any of your address.
Financial data
We use a third-party partner e.g. Our Banks to process your committed rental payments. When You enter into a contract with us, your consent is given to provide the data necessary to process the payment with Castleline Limited to this third party directly. Except as provided here, we will not share financial data with any other third parties without your prior consent.
Information we collect about you
When you use our website, we automatically collect information about your device, including your IP address, information about your visit (including how you got to our websites) and how you use our services. We may combine this information with other information you have provided to us or which we have received from other sources.

How we use your personal information

We use personal information about you in connection with the following purposes:

• Providing our services to you and fulfilling your requests
• Your data is used by Castleline Limited (and the Castleline Limited Network to the extent necessary to fulfil the Castleline Limited Services) to enable Castleline Limited to act as a service provider to you and is not shared with any person or company without your express consent.
• Completing any transaction that you do with the Castleline Limited network.
• Administering promotions or competitions that you enter.
• Your personal data may be used by Castleline Limited to contact a user by post, phone or by email when necessary in connection with our contract.
• To minimise the risk of unauthorised access to Your Data, we use some of your data to authenticate you when using the site and the interactive services.

Marketing and advertising

• Information or offers regarding upcoming products, promotions, Castleline Limited Services or customer surveys.
• Measuring and understanding the effectiveness of advertising we serve to you and others.

Service improvement and account management

• Ensuring that our content is presented in the most effective manner for you and your device.
• Administering our websites and for internal business administration (for example, troubleshooting, data analysis, testing, research, statistical and survey purposes.
• Protecting our interests and those of third parties and as part of our efforts to keep our services safe and secure.
• Managing and operating your account with us.

Opt Out

If you do not wish to be contacted by Castleline Limited in respect of future marketing communications (excluding the welcome email and any emails relating to your order which cannot be opted out of), we give you the opportunity to unsubscribe at the bottom of each email. Alternatively, you can send your request by post to Data Protection Manager, Castleline Limited, Unit 11, Trade City Business Park, Cowley Mill Road, Uxbridge, Middlesex, UB8 2DB.

Sharing your personal information

We may also share your personal information with third parties in the following circumstances:

Castleline Limited network companies: to obtain quotes about any potential repair and maintenance work or any legal compliant work (ie Gas and Electricity Certificates) etc.
For our daily operations, we use the services of third parties to provide some of our business and operational functions. Some of the Castleline Limited services are provided by our business partners (or freelancer suppliers ie plumbers, roofers, electricians etc) who are part of the Castleline Limited Network and we need to disclose your information to them to provide you with the Castleline Limited Services. You should be aware that we may release your data when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which you transacted with Castleline Limited, or to protect the rights, property or safety of Castleline Limited or third parties. Your bank may further release your data as per their policies.

Analytics and search engine providers: to help us improve our services
We may provide information about your visit to analytics and search engine providers to help us improve and optimise our services. We only share this information in a form that does not directly identify you.

We may also share your personal information with third parties for the following reasons:

If we sell or buy any business or assets
If we sell or buy any business or assets, we may disclose your personal information to the prospective seller or buyer of that business or those assets, along with its professional advisers. If Castleline Limited (or substantially all of its assets) is acquired, personal information held by it about its users will be one of the transferred assets.

To comply with a legal obligation
We may disclose your personal information if required to do so by law or in response to a request from law enforcement or another regulatory authority. We may disclose your personal information to enforce our agreements with you or to protect the rights, property or safety of Castleline Limited, its users or others. This includes sharing personal information with other organisations for fraud prevention purposes.

Storing your personal information

We may transfer, store or process your personal information outside of the European Economic Area (“EEA”). The laws in some countries may not provide as much legal protection for your personal information as in the EEA.

By submitting your personal information, you agree to this transfer, storing or processing. Where we use service providers outside the EEA, we rely on approved data transfer mechanisms (for example, the EU Standard Contractual Clauses and the EU-US Privacy Shield) to ensure that your personal information is adequately safeguarded in the recipient country.

Further, your bank may further release your data as per their policies.

You acknowledge that email messages sent over the internet are not encrypted and are not secure. Despite efforts to protect your data, we cannot ensure or warrant the security of any data you transmit to us, via, to, or from our site. You accept that Castleline Limited cannot be held liable for any breaches of confidentiality that may occur as a result of the use of email. If there is any sensitive or confidential data which you do not wish to communicate by email, please contact Castleline Limited by post to arrange an alternative method of communication. You transmit all such data at your own risk.

How long we keep your data collected through our site depends on the context in which you provide it and the purpose for which we use it. We will only retain it for as long as is necessary for such purposes, for example, we will keep Your Registration Information for as long as You are in contract with Castleline Limited. On our Site and We will keep records of any transactions You enter in to for up to six years. We may send You direct marketing communications for as long as you do not unsubscribe from receiving the same from us.

You understand and acknowledge that you have no ownership rights in your Castleline Limited and that if you cancel your contract with Castleline Limited your Account is terminated, all your information including but not limited to Your Historical contract Information and your Castleline Limited contract Profile will be deleted from your Castleline Limited database and will be further deleted from any Castleline Limited archives. Your Data may continue to be retained by the Castleline Limited Network in accordance with the privacy policies of e.g. Sub-Contractors.

Telephone calls: If you call our customer service team, we may record your call. These recordings are used for training and quality control to ensure that we continuously monitor and improve our customer service standards.

We keep your personal information for as long as is necessary for the purposes for which it is processed. These periods vary depending on the nature of the information and your interactions with us. You can request for your Castleline Limited account to be deleted at any time by cancelling your contract.

Your rights

You have the right to ask us not to process your personal information for marketing purposes. You can do this at any time by clicking on the “unsubscribe” link in any marketing email we send you. You can also send Your request by post to Castleline Limited, Unit 11, Trade City Business Park, Cowley Mill Road, Uxbridge, Middlesex, UB8 2DB.

Data protection law gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a machine-readable copy of your personal information. To make a request to Castleline Limited for any Personal Data that We may hold, you need to put the request in writing addressing it to Data Protection Manager, Castleline Limited, Unit 11, Trade City Business Park, Cowley Mill Road, Uxbridge, Middlesex, UB8 2DB.

Links to third party websites

Our website may contain links to other websites. This privacy policy does not apply to those other websites and we do not accept liability for the content of any other website. Please check the privacy policy of any other website before submitting any personal information to it.

If you have questions about this privacy policy or the way in which Castleline Limited processes your personal information, you can contact us using the details below:
Post Data Protection Manger, Castleline Limited, Unit 11, Trade City Business Park, Cowley Mill Road, Uxbridge, Middlesex, UB8 2DB.

We hope that we will be able to resolve any questions or concerns you have. However, you may at any time raise your concern with the UK Information Commissioner at:
Post Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF