FREQUENTLY ASKED QUESTIONS

A PSL (Private Sector Lease) is a legal agreement between the property owner and council. It allows the property to be sub-let.
Castleline Ltd. Will pay the rent to the landlord and it can be paid by any method that the landlord prefers however we prefer to payment using BACS transfer.
Any damage caused by tenants will be repaired by Castleline; however general wear and tear will be the responsibility of the landlords.
When a complaint is received from a tenant, landlord or council we will book an appointment and aim to rectify the problem as soon.
Landlords are guaranteed the rent by Ealing Council, should the rent not be received the landlord should contact the Ealing Council using the number in the lease agreement, the council will then pay the rent and Castleline will lose the lease and another agency will take the lease over.
Yes, subject to renewed surveys and certificates from the council, electric, gas and insurance companies.
A document required by Ealing Council, issued by an independent organisation stating the general condition of all accessible areas of the property including all floors, balconies, garden areas etc.
All gas installations and appliances must be inspected by Corgi registered engineer, all faults must be repaired and inspected every 12 months. It is a legal requirement of Castleline to provide this certificate to each tenant.
This certificate ensures that the current levels and wiring are all correct within the property and that all are working safely. This certificate must be valid for the duration of the lease term.
Castleline need a copy of the building insurance which should cover any structural damage.
We require this cover for the heating and hot water for the full term of the lease, insurance company cover is not accepted.